Wednesday, December 4, 2013

Job Posting - Manager of Web User Experience with focus on conversion and quality



Mettler Toledo (Switzerland) - METTLER TOLEDO is the leading manufacturer of weighing systems and other technologies for laboratory, industrial and trade applications. We operate throughout the world and our company culture is shaped by innovation and international flair.

The global eCommerce team is in charge of running and developing the corporate customer Website www.mt.com. Main target is to generate - in cooperation with our business units and sales organizations - leads for the worldwide distributed sales organizations. In order to strengthen our eTeam we are looking for a business oriented Manager of mt.com User Experience with focus on conversion and quality. This is a permanent position with worldwide development possibilities.

Key Responsibilities:

  • Management of mt.com User Experience with focus on conversion and quality. 
  • Understand Web consumer needs and behaviors and optimize mt.com in order to improve the conversion rate.
  • Work with other Product organization members, Technology and Designers to improve digital experiences at mt.com.
  • Develop a usability testing strategy and execute it. Rethink User Persona’s. Keep abreast of industry and user experience trends, best practices, and technology and promote them within the eBusiness team.
  • Provide necessary Web quality definitions. Develop and monitor the Web quality key performance indicators.
  • Identify a strategy for building and maintaining stable QA environment.
  • Participation in regular release testing.

Professional and Personal Requirements:
  • Degree preferred in UX related subject (e.g., Human-Computer Interaction, Behavioral and Social Sciences, Interaction Design, Cognitive Psychology). Or equal practical experience.
  • Experience with quality assurance or the strong desire to learn in this field. Experience with Web analytics.
  • Strong technical aptitude. Capacity to understand the business and UX consequences of technical decisions.
  • Experience in planning, conducting experience studies as interviews, paper-prototyping, concept testing, card sorting, surveys, usability testing, A/B testing.
  • Strong analytical skills and experience with implementation and administration of Quality Assurance metrics.
  • Strong communication and interpersonal skills, and ability to work seamlessly with a cross-functional team of analysts, technologists, marketers and product managers.
  • Enthusiastic, passionate self-starter. Interest to work in an international environment and to network with worldwide business units.
  • Strong analytical skills and experience with implementation and administration of Software Quality Assurance metrics.
  • Keep abreast of Web and user experience trends, best practices, and technology and promote them within the eBusiness team.
  • Ability to interact with individuals that work with technology-based products and solutions in different locations.
  • Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
  • English is a must, other languages are welcomed.

Video:



Applications by email to hr-blueocean@mt.com
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